FAQ
Frequently Asked Questions
Everything you need to know about exchanging USDT in Australia.
It's our processing and security fee, already included in the displayed rate. No hidden charges.
Minimum and maximum amounts?
+
Minimum 500 USDT. Maximum unlimited — large deals discussed individually.
How long does a transaction take?
+
In-person meetings: 10–15 min. Card transfers: up to 30 min after confirmation.
Yes, for compliance and security, especially for large amounts and in-person meetings.
How does courier delivery work?
+
Courier brings cash to your address in Sydney or Melbourne after transaction confirmation.
Can I exchange if I'm outside Sydney/Melbourne?
+
We operate in Sydney and Melbourne for meetings and delivery. For other cities, we offer bank transfers.
Which USDT networks do you accept?
+
ERC-20, BEP-20, TRC-20, and Solana. TRC-20 recommended for lower fees.
Which cards do you support for payouts?
+
All major Australian bank cards: Westpac, ANZ, CommBank, NAB, and others.
Can I get cash via money transfer services?
+
Yes, we can arrange transfers via Western Union or MoneyGram on request.
Do you work with businesses?
+
Yes, we serve businesses and sole traders with full documentation.
Do you guarantee security?
+
Absolutely. All transactions are secure, with optional video recording for your peace of mind.
Zero fee available for repeat clients and large volumes (50,000+ USDT) — negotiable.
When is the rate locked?
+
Rate is locked at the time your request is confirmed by our operator.
Any card transfer limits?
+
Limits depend on your bank. We can split large amounts into multiple transfers if needed.
What if I change my mind after sending USDT?
+
Refund possible only if the transaction is not yet confirmed on the network. Otherwise, the deal is final.
Can I visit without appointment?
+
No, office visits require prior appointment due to building security.
What documents for office visit?
+
Bring your passport or Australian driver's license.
Can I get cash in other cities?
+
Cash is available only in Sydney and Melbourne. For other locations, we offer bank transfer.
How fast is card payout?
+
Usually within 5 minutes for major banks, up to 30 minutes for others.
Any fee for card withdrawal?
+
No extra fee — all costs are included in the 2.4% rate.
Can I receive via PayID or Osko?
+
Yes, we support PayID and Osko for instant bank transfers.
Do you accept other stablecoins?
+
Currently only USDT, but we may add USDC and DAI soon.
What are your working hours?
+
We operate daily 10am–10pm AEST. Requests accepted 24/7.
Can I exchange on weekends?
+
Yes, offices are open on weekends by appointment.
How to verify the rate is fair?
+
Our rate is updated daily and displayed on the site — you can compare it with the market.
Loyalty program for regular clients?
+
Yes, we offer reduced fees and better rates for repeat customers.
Can I exchange USDT from an exchange?
+
Yes, we accept USDT from any source, though we may ask for source verification for large amounts.
How to submit a request?
+
Call, Telegram, or use the contact form — we'll reply within 5 minutes.
Do you provide documents for accounting?
+
Yes, for businesses we provide contract, invoice, and payment order.
Can I get cash in person?
+
Yes, you can collect cash at our Sydney or Melbourne office, or via courier.
The main risk is rate fluctuation. We lock the rate at the moment of your request to avoid this.
What is USDT and why is it popular?
+
USDT (Tether) is the most widely used stablecoin, pegged to the US dollar, ideal for trading and storing value.
Can I check my request status?
+
Yes, contact us anytime by phone or Telegram — we'll give you an update.
Are there discounts for large volumes?
+
Yes, for amounts over 10,000 USDT we offer custom conditions and reduced fee.